Operator Reference

Communication Center Fax: 814-432-7500 or 888-329-4336

Email Addresses:

Pager, fax, email, or text trouble: View Messaging Trouble under the references menu.

Long Distance Trouble: In Spectrum Agent, use the "Talk4" dial out lines or use 7,8 on the land line phone at your station.

Dial 10-10-614-1 + Area Code + Phone Number

Call Forwarding a Land Line - There are 2 different ways

Centranet Line (have to dial a 7 or 9 before accessing an outside line)

Select the line being forwarded.
Dial *72 and the number you are forwarding to with the 7 or 9 in front of that number.[Ex: If forwarding to 437-1049, dial *72 9 437-1049. At this time you will hear 2 tones and the dial tone will return the phone line is now forwarded.]
choose the line again and dial *73 to remove call forwarding.

Non-Centranet Line(dialed without a number prefix)

Choose the line to be forwarded.
Dial *72 and then the number you are forwarding to. You will hear ringing and soon an operator at the answering service will answer and instructions can be given before leaving the office
To remove call forwarding, choose the line again and dial *73.

Call Forwarding a Cell Phone:

Cell phones are forwarding using the SETTINGS menu on the phone. Each cell phone is different, so the client will have to get the directions that are specific to their phone. If the client is unable to locate the directions, ask the client to call their cellular provider to assist them.

If DB rings busy :Try the 800# work around. Dial 1800-724-8208, then the pager number, then the call back number.